priscillainslee2118 priscillainslee2118

14-09-2019
Computers and Technology

contestada

According to the loyalty effect, a five percent reduction in customer attrition can improve profits by as much as __________ percent.
a. 5
b. 10
c. 15
d. 20

Respuesta :

ExieFansler ExieFansler

23-09-2019

Answer:

d.20

Explanation:

A reduction of five percent in customer attrition can improve improve the profits of the company by as much as 20 percent.This is according to loyalty effect.

The Loyalty Effect is a book written by Fredrick Reichheld it is based on customer retention.It is one of the best books on customer retention.

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